Refund and Returns Policy

At Farrabella, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, please review our refund and return policy below.

Eligibility for Returns

• Items must be returned within 7 days from the date of delivery.

• Items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.

• Returns are not accepted for items that have been used, damaged, or altered after delivery.

• Due to hygiene reasons, certain items (such as accessories or innerwear) may not be eligible for return.

Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 7–14 business days, depending on your bank or payment provider.

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item or defective product).

Exchanges

• If you wish to exchange an item for a different size or design, please contact us. Exchanges are subject to product availability.

• Customers are responsible for shipping costs related to exchanges unless the product received was incorrect or defective.

Defective or Incorrect Items

If you receive a defective, damaged, or wrong item, please notify us within 3 days of receiving your order. We will arrange for a replacement or refund at no additional cost.

How to Return

To initiate a return, please contact us at:
Email: admin@farrabella.com
Phone: 6010 – 467 1821

Our customer service team will provide instructions for returning the item safely.