Shipping Information
At Farrabella, we aim to deliver your orders safely and on time. Please read our shipping policy to understand how we process and ship your purchases.
Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Duration
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West Malaysia: Estimated delivery within 3–5 business days.
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East Malaysia: Estimated delivery within 5–7 business days.
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International Orders: Delivery time varies depending on destination and courier service.
Shipping Fees
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Shipping fees are calculated at checkout based on your delivery address and package weight.
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Free shipping promotions may be offered from time to time and will be clearly stated on our website.
Tracking Information
Once your order has been shipped, you will receive a tracking number via email or SMS so you can monitor the delivery status.
Delivery Issues
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Farrabella is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances beyond our control.
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Please ensure that the shipping address provided is correct. We are not liable for packages lost due to incorrect addresses.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will work with the courier to resolve the issue.
Contact Us
For any shipping-related inquiries, please reach out to us at:
Email: admin@farrabella.com
Phone: 6010 – 467 1821
